Delivery Charges

• A standard delivery fee of PKR 199 will be charged on all orders.

• This delivery fee is non-refundable, even in the case of a return or exchange.

Allow to Open Facility

• Customers who wish to avail the “Allow to Open” option must inform our team during the order confirmation call.

• If this request is not made during confirmation, the package will not be opened before payment.

• The facility allows only an outer check of the product (design/fabric verification). Trial or usage before payment is not permitted.

Order Confirmation

• All COD orders are confirmed through a WhatsApp message or phone call from our team.

• Only confirmed orders will be dispatched.

• Once confirmed, your order will be delivered within 3 to 5 working days under normal circumstances.

• If an order remains unconfirmed for 7 days, it will be automatically cancelled.

Returns & Replacements

• In case of a return or exchange, the customer must pay the delivery fee of PKR 199 again for the replacement shipment.

• Shipping charges are strictly non-refundable, except in the case of a defective or wrong item delivered.

General Conditions

• Royal Pret reserves the right to cancel or block COD for customers with repeated refusals or incomplete information.

• Policies may be updated from time to time without prior notice.